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Enquiry Management System
Enquiry Management System

Enquiry Management System

Enquiry Management This application is boon for people finding difficulties in managing their Incoming Enquiries from various sources and their replies to them. Enquires are the source of Growing business in any areas of life. Be it a small business or a Big enterprise, effective handling of the generated enquires leads to new business and New sales. Our Research shows that there is a huge market / need for such application which can manage the business enquires and handle them effectively. Companies are making huge losses as their enquires go unattended or not properly responded. Our IEM takes care of the complete requirement and provides Total solution for such need from any quarter of business segment. The specifications are as under: The enquiry management system is a web based application using latest PHP technologies and MYSQL database.

 

FEATURES

Customer Interface

  • Submit new tickets
  • Attach files
  • Obtain detailed information from customers with custom fields
  • SPAM prevention
  • Suggest related knowledgebase articles before final ticket submission
  • View existing ticket statuses
  • E-mail notifications of staff replies
  • Browse knowledgebase

Knowledgebase

  • Unlimited knowledgebase articles
  • Unlimited categories and subcategories
  • Quick and Easy search capabilities
  • Post attachments to articles
  • Count article views
  • List newest and most popular articles
  • Rate articles

Administrator

  • Able to create unlimited administrators and staff accounts
  • Restricted access to some functionalities for certain staff by super admi
  • Powerful search ability
  • Manage knowledgebase categories and articles
  • Manage staff accounts(add / edit / delete)
  • Manage canned responses
  • Customize IEM settings
  • Modify your profiles and signatures
  • Auto close tickets after X days
  • E-mail notifications of new tickets and replies to registered / defined email address
  • Customers can easily rate staff replies
  • Supports translation into any language.

Salient Features

Organize leads and streamline follow-ups
Know your strong selling points
Know your weak points, why you lost the order
Complete trailing of follow ups and deals with enquiries
Contact management and history
Incentive Calculation
The user friendly and intuitive interface makes it simple to understand and easy to use
Applicable to all business
Attachment option to link quotation, tender, excels sheets, documents to a follow up
Export data for mail merge and labels
Any time review of the enquiry
Backup and restoration of data

Benefits

Improved Client Conversion Rates
Improved Customer relationship
Follow up client as scheduled